OnTrac Tracking

OnTrac, which merged with and now operates alongside LaserShip, is a regional last mile delivery carrier used by a number of major retailers across the United States. One pattern that comes up often in shipment feedback is a delivered status accompanied by a proof of delivery photo that clearly doesn't match the recipient's actual address or porch, which can be confusing and frustrating when trying to figure out where a package actually ended up. In some reported cases, tracking has even shown a package as out for delivery in one location and delivered in a different city at essentially the same time. This page shows the tracking events OnTrac has published for your shipment so far.

Enter your OnTrac tracking number into the box above and select Track. The number is usually included in the shipping confirmation from the sender or retailer. If your tracking mentions LaserShip rather than OnTrac, this reflects the merged network rather than a separate carrier, and the same number should still work. If a delivered status appears along with a photo, checking that the photo actually shows your address is worth doing before assuming the package is genuinely missing.

OnTrac tracking numbers vary in format, and some begin with a prefix shared with LaserShip following the merger of the two networks. If your number isn't returning results, double check your shipping confirmation for a separate reference, since order numbers and the actual tracking code are sometimes shown together and easy to confuse.

Delivery timing depends on the region and the retailer's shipping method, and a recurring theme in customer feedback is a delivered status that doesn't match reality, sometimes with a proof of delivery photo showing a location that clearly isn't the recipient's home. If a package shows delivered but hasn't arrived, checking the attached photo closely and comparing it to your actual address and porch is a reasonable first step before contacting OnTrac or the retailer directly. If a shipment appears to sit at one facility for an extended period, contacting OnTrac directly with the tracking number is worth doing, though some customers report limited success reaching a live representative.

OnTrac primarily operates as a regional carrier within the United States, so most shipments tracked through this page won't involve international transit. For orders originally shipped from overseas before being handed to OnTrac for the final domestic delivery leg, tracking detail for the earlier international portion of the journey will typically come from a separate carrier rather than OnTrac itself.