How It Works
Get your tracking number
It arrives in the dispatch email – the one confirming your item has shipped, not the earlier order confirmation.
Paste it into the box
Watch for stray spaces if you copied it from an email – they are invisible and they break the lookup.
Pick the courier
Type the name and select it from the suggestions. Typing alone is not enough – it has to be selected from the list.
Read the history
Results open in a panel showing the current status and every scan event, newest first.
What the Result Actually Shows You
Worth knowing before you look, because half the confusion around tracking comes from expecting information that carriers simply do not publish.
You will see
- Current status – in transit, out for delivery, delivered, exception, and so on.
- Full scan history – every recorded event with its date, time and location.
- Shipping date – when the carrier first took the parcel.
- Origin and destination – as recorded on the shipment.
- Service type – which product the sender paid for, where the carrier reports it.
- Destination branch – the local facility handling the last leg, when published.
You will not see
- Live GPS position. Tracking is a chain of barcode scans, not a moving dot on a map.
- A guaranteed delivery date. Where carriers give an estimate at all, it shifts – especially after a border crossing.
- The driver's location or name. That sits inside the carrier's own delivery app, not in public tracking data.
- What is inside the parcel. Contents are between you and the sender.
- Anything the carrier has not published. If their site shows a four-day gap, so will ours.
Different carriers publish different amounts of detail. Express services tend to scan at many points; economy postal services sometimes scan only at dispatch and delivery.
Not sure which courier has your parcel?
The courier field is not optional here, and there is a practical reason for it: the same string of digits can be a valid tracking number for more than one carrier. Guessing would mean querying the wrong system and getting a blank result.
The dispatch email
Nine times out of ten the carrier is named in the same email as the tracking number, often in the same sentence.
The number itself
Starts with 1Z → UPS. Twenty-plus digits, no letters → usually USPS. Two letters, nine digits, then a country code like RR123456789IT → a national postal service, and those last two letters tell you which country.
Your order page
Log into the shop and open the order. Marketplaces list the carrier there even when the email leaves it out.
One catch worth knowing: a cross-border parcel often has two numbers and two carriers – an export consolidator for the first half of the journey, then a local carrier for the final delivery. If your original number goes quiet after "arrived in destination country", ask the seller for the second one.
Popular Couriers
Each of these has its own page with the tracking form pre-set to that carrier.
If the Lookup Returns Nothing
An empty result is frustrating, but it is rarely a fault. Work through these in order.
Has it been scanned yet?
A shop can generate a label days before the courier physically collects the parcel. Until that first scan the number exists but has no history behind it. This is the single most common cause – wait 24 hours and try again.
Retype it by hand
Capital O against zero, capital I against the digit one. Copying from an email also drags along trailing spaces you cannot see. Typing it manually rules both out in ten seconds.
Is the courier right?
Large carriers often run several divisions – express, parcel, freight and e-commerce arms can each use separate tracking systems. Try the closest alternative from the suggestions.
Does the service include tracking?
Economy and untracked postal services issue a reference that is barely scanned, or not scanned at all. If the sender chose the cheapest option, there may genuinely be nothing to follow.
Still nothing after 48 hours? Contact the sender rather than the courier. They hold the contract, they can confirm the number is correct, and they are the only party who can open an investigation if it is not. Our Help Center covers what happens next.
Status Quick Reference
The statuses you are most likely to meet, one line each. The Delivery Status Guide explains all of them in full.
About This Tracking Tool
Because tracking number formats are not unique. Plenty of carriers use plain numeric strings of similar length, so the same number can be valid in more than one system. Asking you to name the carrier means we query the right one first time instead of returning a confusing blank result.
Not in a single lookup – it is one number at a time. Since no account is involved, nothing is stored between visits either. If you are following several shipments, bookmarking each courier's page is the quickest way to come back to them.
No. We do not ask for your email address and we do not send notifications of any kind – which also means any message claiming to be a delivery alert from us is not from us. Most carriers offer their own notifications if you want them; sign up on the carrier's own site.
The courier's own page. We display exactly what their system returns to us, but there can be a short lag between a scan appearing on their site and it reaching us. For anything with consequences – a claim, a customs deadline, a delivery dispute – treat the carrier's official page as authoritative.
More questions? See the full FAQ or the Help Center.
Ready to check your parcel?
Scroll back up, enter your number and courier, and see the latest scan the carrier has published.
Back to the tracking form